AI4S (XO-11) -11.23.1 Critical Hotfix in DE Region - 16-APR-2026

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Apr 16, 2026 - 10:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 16, 2026 - 07:00 IST

Scheduled

We are applying an urgent Hotfix on XO v11.23.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Apr 15, 2026 - 22:51 IST

This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).