Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 14, 2026 - 20:45 IST
Scheduled
We have a scheduled hotfix upon v11.26.1 - The /recordings/search endpoint of VG was earlier working fine but offlate it is throwing errors, so we handled the exception handling in QM layer to prevent the service disruption & pod crash scenarios. Also, we have included the async code changes to handle the thread blocking, contention issues in python event loop while receiving the response from VG endpoint to QM
No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Posted Jul 14, 2026 - 20:43 IST
This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application, Analytics) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).