AI4S (XO-11) -11.23.1 Critical Hotfix in JP Region - 28-APR-2026

Scheduled for Apr 29, 18:00 - 21:00 IST

Scheduled

We are applying an urgent Hotfix on XO v11.23.1 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Apr 28, 2026 - 17:52 IST

This scheduled maintenance affects: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).