Intermittent Bot Response and Performance Degradation observed on Azure West US Instance

Incident Report for Kore.ai Inc

Resolved

Dear User,

We observed intermittent bot response issues and performance degradation affecting our US Azure West instance between 6:10 PM and 6:50 PM IST (8:40 AM and 9:20 AM ET).

The issue was identified and has been resolved. Service performance has returned to normal.

We apologize for any inconvenience caused and appreciate your patience.

Posted Aug 26, 2026 - 18:50 IST