[v11.24.1 HF] Urgent fix - XO11 - US Region [20-MAY-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted May 20, 2026 - 16:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 20, 2026 - 15:00 IST

Scheduled

We are applying an urgent Hotfix on XO v11.24.1(search) in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

To understand more about the activity, Our team is pushing a quick update to improve SharePoint API data retrieval speeds and accuracy. This routine maintenance will not impact your day-to-day operations.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted May 20, 2026 - 14:44 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).