[v11.27.0 HF] Urgent fix - XO11 - JP Region [05-AUG-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Aug 05, 2026 - 21:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 05, 2026 - 19:00 IST

Scheduled

We are applying an urgent Hotfix on XO v11.27.0 in JP region at this time. This Hotfix is regarding Email visibility in Transcript/Insights logs, quoted (>) text rendering, CSV export searches with brackets, and case updates with long email local-parts. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Aug 04, 2026 - 14:19 IST

This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).