Emergency Maintenance Activity - DE PROD

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Sep 22, 2025 - 10:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 22, 2025 - 08:00 IST

Scheduled

A critical Hotfix upon 10.18.1 /11.17.1 will be deployed in the DE region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Sep 22, 2025 - 07:14 IST

This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).