[v11.21.0/ v10.22.0 HF] Urgent fix - XO10 & XO-11 - US Region [18-JAN-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jan 18, 2026 - 16:10 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 18, 2026 - 14:40 IST

Scheduled

We are applying an urgent Hotfix on XO v11.21.0/ v10.22.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Jan 18, 2026 - 14:37 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).