Urgent Hotfix - v11.19.1 - US Region [28-Nov-2025]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Nov 28, 2025 - 16:54 IST

Update

[12:30PM IST UPDATE] We are initiating the deployment from 12:45PM onwards - hence extending the window till 3:00PM

Posted Nov 28, 2025 - 12:28 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 28, 2025 - 10:30 IST

Scheduled

We are applying an urgent Hotfix on XO v11.19.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Nov 28, 2025 - 10:02 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).