XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 -Europe - Frankfurt Region

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Nov 19, 2024 - 11:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 19, 2024 - 08:00 IST

Update

We will be undergoing scheduled maintenance during this time.

Posted Nov 16, 2024 - 20:15 IST

Update

QA certification is currently pending due to a critical bug identified recently. As a result, the release has been rescheduled to October 19th at 8 AM IST. While no downtime is expected, we want to keep users and customers informed. This patch will include updates and fixes for SmartAssist (XO Contact Center) and the XO Platform.

Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797

Posted Nov 16, 2024 - 20:08 IST

Scheduled

Posted Nov 13, 2024 - 16:05 IST

This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).