AI4 Service 11.29.0 Critical Hotfix in the SG Region - 23-OCT-2026

Scheduled for Oct 23, 18:00 - 20:00 IST

Scheduled

We are applying an urgent Hotfix on AI4 Service (v11.29.0) for the US_AZ region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

This Hotfix is to resolve the data count mismatch.Impact Area: Conversation Flow Path Dashboard (specifically affecting Self-Service and Drop-off reporting analytics).Resolution: The underlying race condition during flow tag updates has been fixed, fully synchronizing dashboard metrics and restoring accurate reporting.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Oct 22, 2026 - 13:58 IST

This scheduled maintenance affects: Region - Singapore (Bot uptime, APIs, Bot Builder, Bot Administration Application).