XO Platform Patch Release (10.5.0/11.4.0)/XO Contact Center 3.4.0 (US Region)

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jul 27, 2024 - 13:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 27, 2024 - 10:00 IST

Scheduled

Our monthly sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

This release will contain FRs / enhancements along with bug fixes/ updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797

Posted Jul 22, 2024 - 21:12 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).