Emergency Maintenance Activity - AI4S v11.27.0 - US PROD

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jul 27, 2026 - 20:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 27, 2026 - 18:30 IST

Scheduled

We are deploying a hotfix upon v11.27.0 for US region as we identified a regression issue related to Universal Bot Dynamic Intent in XO-11. No action is needed on your end. We'll confirm once the update is complete.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Posted Jul 27, 2026 - 17:54 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).