Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 26, 2026 - 20:00 IST
Scheduled
We will be deploying Agent Platform v1.8.3 in the IND region at this time regading OpenAI migrated to their Realtime Models API from Beta to GA with payload changes. While no service downtime is expected during this release, we are sharing this update for your general awareness.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted May 26, 2026 - 18:56 IST
This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).