XO Platform Patch Release 10.2.0/XO Contact Center 3.1.0 - APAC - Sydney Region
Scheduled Maintenance Report for Kore.ai Inc
Postmortem

It was an accidental notfication and please ignore this. Actual deployment starts at regular time i.e at 29th Apr 1.30 AM. New Notification will be published shortly

Posted Apr 28, 2024 - 20:29 IST
Completed
The scheduled maintenance has been completed.
Posted Apr 28, 2024 - 18:00 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 28, 2024 - 15:00 IST
Scheduled
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted Apr 24, 2024 - 09:39 IST
This scheduled maintenance affected: Region - APAC (Syndey) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - APAC (Syndey) (Nuance, Kore IVR, Kore Agent Desktop).
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