XO Platform Patch Release (10.4.1/11.3.1)/XO Contact Center 3.3.1 (India Region)
Scheduled for Jul 21, 21:00 IST  -  Jul 22, 00:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.

The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform v10 & v11. For the enthusiasts, please Click Here to know the proposed bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
Posted Jul 09, 2024 - 13:09 IST
This scheduled maintenance affects: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).