Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 13, 2025 - 18:00 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Aug 01, 2025 - 18:13 IST
Scheduled
22:00 IST UPDATE:The deployment issues are now resolved and our Devops have now started the switchover activity which we expect it to be completed in the next 60 to 90 minutes.
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UPDATE: Please be infromed that during the switchover phase we are encountering some issues that our Engineering teams are troubleshooting. Hence we are extending the window by another 2 hours. We will kepp you updated on the progress. There will be no interruption to the existing operations as such.
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The Aug Mid - Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform. ------- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ------ During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Aug 01, 2025 - 18:13 IST
This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).