We are applying an urgent Hotfix on XO 11.27.0 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.
This hotfix is to resolve the issue where WhatsApp interactive buttons were failing to render and responses were capturing the Dialog Task name instead of the configured button payload.
The root cause was an unsupported Kore template format on the WhatsApp channel, which has now been updated to ensure proper button rendering and accurate payload capture (e.g., "yes"/"no").
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Oct 17, 2026 - 23:56 IST
This scheduled maintenance affects: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).