[v10.22.1./v11.21.1 HF] Urgent fix - XO10/11 - US Region [12-FEB-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Feb 12, 2026 - 15:45 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 12, 2026 - 12:45 IST

Scheduled

We are applying an urgent Hotfix on XO v10.22.1/ v11.21.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Feb 12, 2026 - 12:11 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).