Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 29, 2025 - 12:30 IST
Scheduled
We're applying a hotfix upon XO 11.18.0 in the US region to address a few critical issues that fixes the below issues - you can continue using our services as usual. This communication serves as a general note to our customers.
Issues being addressed: The update resolves training failures on the Agentic platform that affected applications in the US production region and caused delays for customers awaiting validations on key features. Additionally, the hotfix fixes a regression that previously reduced the number of documents syncing in production and resolves the index creation failures encountered during app creation on the Agentic platform.
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).