Emergency Maintenance Activity - IND PROD

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Aug 16, 2025 - 02:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 15, 2025 - 23:00 IST

Scheduled

Please note that we are doing an Emergency Maintenance Activity in the IND region during this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

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During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Aug 15, 2025 - 22:26 IST

This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).