XO HOTFIX deployment in US region [30-10-2025]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Oct 30, 2025 - 13:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 30, 2025 - 10:30 IST

Scheduled

A critical Hotfix upon XO v11.19.0 / v10.20.0 will be deployed in the US region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Oct 30, 2025 - 09:49 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).