Degraded Performance with the XO 11 Platform on the DE Instance

Incident Report for Kore.ai Inc

Resolved

Dear Users,

We observed degraded performance on the XO 11 platform in the DE instance between 08:35 PM IST and 08:45 PM IST.
The issue has been identified and resolved.

We sincerely apologize for any inconvenience caused.
Our team will continue to closely monitor the system to ensure continued stability.

Posted Apr 07, 2026 - 21:12 IST

This incident affected: Region - Europe (Frankfurt) (Bot Builder).