XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - EU Region

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jul 14, 2026 - 10:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 14, 2026 - 07:00 IST

Scheduled

The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

Posted Jul 06, 2026 - 11:48 IST

This scheduled maintenance affected: Region - Europe (London) (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe ( London) (SmartAssist - Europe ( London)).