[XO v11.25.1] Critical Fix to US region [24-June-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jun 24, 2026 - 12:10 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 24, 2026 - 10:55 IST

Scheduled

We are deploying a hotfix upon v11.25.1 that fixes a regression issue related to conversation summary where arrival and disposition summary weren't working when XO GPT was selected in contact center.

No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Posted Jun 24, 2026 - 10:53 IST

This scheduled maintenance affected: SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).