We are receiving positive indicators from AWS that the major impacts in the US-EAST-1 Region are subsiding, especially for services related to new capacity and functions. We are resolving this incident and will continue to closely monitor this stabilization process further over https://health.aws.amazon.com/health/status. Please be assured that we will keep the subscribers informed if we identify any further issue.
Posted Oct 21, 2025 - 00:17 IST
Update
As per the latest update from AWS, the mitigation at their end are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are applying mitigations to the remaining AZs and are expecting the launch errors and network connectivity issues to subside. Kore internal monitoring alerts are in recovered state but we are continuing to monitor the situation closely over https://health.aws.amazon.com/health/status.
Posted Oct 20, 2025 - 23:23 IST
Update
Our internal alerts have recovered for Kore connector and the kore.ai website as well. We continue to be on high alert and monitoring the situation over https://health.aws.amazon.com/health/status
Posted Oct 20, 2025 - 22:50 IST
Update
We have observed that our Kore Connector service is impacted and our website https://www.kore.ai is down due to the AWS outage. Our SaaS services are functional but the users may face a few temporary glitches or occasional latencies.
Posted Oct 20, 2025 - 22:20 IST
Update
The Kore services are restored but we are observing some minor latencies and glitches as the AWS continues to restore their services.
Posted Oct 20, 2025 - 22:10 IST
Monitoring
We would like to keep our user informed that we are observing a recurrence of service disruptions due to the ongoing outage currently reported by AWS.
We are closely monitoring the situation and will provide timely updates on this page as new information becomes available.
This incident affected: Third-party services we use (AWS ec2-us-east-1, AWS s3-us-standard, AWS Polly TTS) and Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application).