XO v10.29.0 & AI For Service v11.28.0 Critical Hotfix in the DE Region - 04-SEP-2026

Scheduled Maintenance Report for Kore.ai Inc

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 04, 2026 - 07:30 IST

Scheduled

We will be deploying a hotfix to the DE region to resolve an issue affecting email-channel responses and to improve voice-bot speech recognition accuracy.

No action is required on your part, and no disruption is expected. We'll confirm here once the deployment is complete.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Sep 03, 2026 - 22:14 IST

This scheduled maintenance affects: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).