Critical Hotfix deployment - DE Region [30-AUG-2025]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Aug 30, 2025 - 08:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 30, 2025 - 06:00 IST

Scheduled

We're applying a hotfix upon XO 11.18.0 in the DE region to address a critical issue as per the details below - however, you can continue using our services as usual. This communication serves as a general note to our customers.

Issue being addressed:
Performance optimization related to intent identification.

Should you see any temporary disruptions during this process, please check our Community Guidance for more information. Thank you for your patience.

Posted Aug 29, 2025 - 21:27 IST

This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).