Applying a critical Hotfix on US PROD - 27-July-2025

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jul 27, 2025 - 20:40 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 27, 2025 - 19:10 IST

Update

We will be undergoing scheduled maintenance during this time.

Posted Jul 27, 2025 - 19:06 IST

Scheduled

We're applying a hotfix upon XO 10.17.0/ 11.16.0 in the US region to address a critical issue that fixes a login issue affecting customers using SAML authentication with the Assertion Signature set to “Unsigned,” - you can continue using our services as usual. This communication serves as a general note to our customers.

Should you see any temporary disruptions during this process, please check our Community Guidance for more information. Thank you for your patience.

Posted Jul 27, 2025 - 19:06 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).