Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 14, 2025 - 10:00 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jun 09, 2025 - 18:10 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jun 09, 2025 - 18:06 IST
Scheduled
June Mid-Month Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Jun 09, 2025 - 18:06 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application), SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop), and SearchAssist - USA (Web Crawler, Application Service, Search Service).