XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) (IND Region)

Scheduled for May 8, 22:00 IST  -  May 9, 01:00 IST

Update

We will be undergoing scheduled maintenance during this time.
Posted Apr 28, 2025 - 20:00 IST

Scheduled

April Sprint release is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.



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During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Apr 28, 2025 - 20:00 IST
This scheduled maintenance affects: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).
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