[v11.29.0 - Hotfix] Urgent AI For Service Hotfix - DE Region [01-OCT-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Oct 01, 2026 - 11:54 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 01, 2026 - 09:54 IST

Scheduled

We will be deploying an urgent Hotfix in the DE region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

Fixed an issue where context limit warning notifications incorrectly included Agent users. A platform fix is being deployed to exclude them from these notifications.
Enhanced the platform to add an agent indicator for all agent messages in the Mobile SDK when using Custom Botkit as the Agent Integration.

Posted Oct 01, 2026 - 09:52 IST

This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).