Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 12, 2025 - 10:00 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Feb 08, 2025 - 09:27 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Feb 04, 2025 - 20:59 IST
Scheduled
UPDATE: We have identified and resolved a regression issue during our ongoing validations in the Staging environment (XO-11). Our QA teams are now conducting an additional round of regression testing before providing the final sign-off. As a result, the US region deployment has been rescheduled to Wednesday at 10 AM IST to ensure a smooth rollout. Thank you for your patience and cooperation.
January Sprint release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Feb 04, 2025 - 20:59 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).