Applying a Critical Hotfix in US Region - 02-August-2025

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Aug 02, 2025 - 14:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 02, 2025 - 10:30 IST

Scheduled

We're applying a hotfix upon XO 10.17.0/ 11.16.0 in the US region to address a few critical issues that fixes the below issues - you can continue using our services as usual. This communication serves as a general note to our customers.

Issues being addressed:
1. A validation rule preventing the reuse of phone numbers across campaigns for specific account
2. A fix for ensuring consistent chat history loading in digital conversations

Should you see any temporary disruptions during this process, please check our Community Guidance for more information. Thank you for your patience.

Posted Aug 02, 2025 - 10:14 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).