XO Platform Release (R10.11.0/ R11.10.0) /XO Contact Center (v3.10.0)- Japan Region

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Mar 08, 2025 - 17:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 08, 2025 - 14:30 IST

Update

We will be undergoing scheduled maintenance during this time.

Posted Mar 08, 2025 - 12:18 IST

Scheduled

This is to inform all over JP region stake holders that because of multiple issues being reported on current version, we are rolling back to the previous best-known instance, which is XO-10.11.0 / XOCC-3.10.0

There is no expected downtime as such, but this is more for the awareness of the users/customers.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797

Posted Mar 08, 2025 - 12:17 IST

This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).