Urgent Maintenance: MongoDB Architecture Update (Japan region)

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.
Posted Dec 30, 2025 - 20:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 30, 2025 - 19:00 IST

Scheduled

We are performing planned database configuration changes to support the new Agent Platform environment in Japan region. This will be done with controlled restarts and no expected impact to services.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Dec 30, 2025 - 18:24 IST
This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).
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