Dear Users,
We would like to inform you about a network connectivity issue identified during a recent incident triage involving access to our platform ( XO 11 US Instance) through the AWS Global Accelerator (GA) service.
To ensure continued platform availability and avoid any potential service disruption, we have temporarily rerouted traffic directly through our Application Load Balancers (ALBs) by bypassing the AWS Global Accelerator layer.
Customers who have whitelisted the previously provided static IP addresses within their enterprise networks may experience connectivity issues as a result of this change.
This is because ALBs use dynamically assigned IP addresses rather than static ones.
To help avoid any interruption in service access, we kindly request customers to temporarily:
platform.kore.ai within their enterprise networkPreviously shared static IPs:
166.117.119.104166.117.234.93Our engineering and DevOps team is actively working with AWS to isolate and resolve the underlying issue as soon as possible.
Once the issue is resolved, we will share updated guidance along with any revised IP details, if applicable.
We sincerely apologize for any inconvenience this may cause and appreciate everyone’s patience, understanding, and cooperation while we work toward a resolution.
Closure Update at 12:10 PM IST:
We would like to share an update regarding the earlier network connectivity issue affecting access to the XO 11 US Instance through the AWS Global Accelerator (GA) service.
The Service Provider team has confirmed that the issue with the AWS Global Accelerator (GA) service has now been resolved. Following this confirmation, traffic has been successfully routed back through the Global Accelerator service.
At this time, platform services are operating normally.
Customers who had temporarily modified their network configurations or removed static IP restrictions as part of the earlier advisory may continue with the current configuration until further guidance is shared by our team.