XO Platform Release (10.23.1/11.22.1) /XO Contact Center (v3.22.1) - DE Region

Scheduled for Mar 16, 07:00 - 10:00 IST

Update

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.23.1 / v11.22.1 and XOCCAI v3.22.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Posted Mar 11, 2026 - 18:10 IST

Scheduled

The Release for XO (10.23.1/11.22.1) /XO Contact Center (v3.22.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information
Posted Mar 10, 2026 - 14:53 IST
This scheduled maintenance affects: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).