Update - The issue with the dashboard should be resolved now. We will continue to monitor from our end as well.
Posted May 15, 2026 - 23:56 IST
Monitoring
Update - The issue is partially resolved. While the dashboards should be loading now. It may take 2-3 hours more for the bot analytics related dashboards like performance dashboards to load the data. We will keep you updated on the complete resolution of the issue.
Posted May 15, 2026 - 22:25 IST
Update
Update-we are continuing to investigate the issue on high priority. Please be assured that it is a priority for us to remediate the issue.
Posted May 15, 2026 - 21:54 IST
Investigating
Hello Users, We are observing degraded performance in the loading of dashboards across XO10 on XO11 in the US region. Please be assured that the experts are looking into it and trying to remediate the issue as soon as possible. We would also like to call out that there is no run-time impact: Bot responses for both digital and IVR type of channels are not impacted. Hence there is no outage as such on the Kore platform.
Posted May 15, 2026 - 20:31 IST
This incident affected: Region - USA (Bot Builder).