XO Platform Maintenance activity /XO Contact Center Maintenance activity for Voice AI connect enterprise (US Region)

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Apr 21, 2024 - 15:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 21, 2024 - 12:30 IST

Scheduled

A maintenance activity is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797

Posted Apr 21, 2024 - 05:43 IST

This scheduled maintenance affected: SmartAssist - USA (Kore Agent Desktop).