Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 29, 2026 - 20:00 IST
Scheduled
We are applying an urgent Hotfix on XO-11 v11.29.1 in IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.
Fix Addressed Session Closure Issue: Fixed a defect where Contact Center email sessions failed to close immediately upon agent conversation closure when Acking changes were enabled (specifically for instances created as emailInst-).
Session Segregation: Ensured that once an agent closes the conversation, subsequent customer email replies correctly initiate a new session rather than being appended to the closed session.
Impact Areas Areas where Acking changes are enabled:
Email Channel (including emailInst- setups)
IVR Channel During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Oct 29, 2026 - 18:45 IST
This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application, Analytics) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).