AI4S - XO10 & XO11 - Emergency Maintenance Activity - US PROD

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Mar 14, 2026 - 21:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 14, 2026 - 19:15 IST

Scheduled

We are currently performing unscheduled maintenance in a rolling-restart fashion to address elevated server resource usage. We are deploying a hotfix to prevent potential latency and ensure bot stability.

Impacted Services:
Bot Performance: Increased response latency is possible.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Mar 14, 2026 - 18:59 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).