[v10.22.1./v11.21.1 HF] Urgent fix - XO10/11 - JP Region [12-FEB-2026]

Scheduled for Feb 12, 18:00 - 21:00 IST

Scheduled

We are applying an urgent Hotfix on XO v10.22.1/ v11.21.1 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Feb 11, 2026 - 19:08 IST

This scheduled maintenance affects: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).