Emergency Maintenance Activity - DE PROD

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Oct 06, 2025 - 13:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 06, 2025 - 12:00 IST

Scheduled

An urgent Hotfix upon XO v11.18.0 will be deployed in the DE region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Oct 06, 2025 - 11:43 IST

This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).