Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 07, 2025 - 10:30 IST
Scheduled
We have resolved and tested the regression issue that was identified after yesterday's deployment. We will switchover to XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) version starting at this time in the US Region. You shall not experience any service downtime during this switchover process.
-------------------------- The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below: XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted Dec 07, 2025 - 09:15 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).