XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 (Japan Region)

Scheduled for Oct 25, 18:00 - 21:00 IST

Scheduled

A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797

Posted Oct 17, 2024 - 21:46 IST

This scheduled maintenance affects: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).