The scheduled maintenance has been completed. The rollback activity got completed successfully by 10:00AM IST. FYI - we have rolled back to Xo R10.17.1/ R11.16.1 and XOCC V3.16.1.
Posted Aug 29, 2025 - 10:00 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 29, 2025 - 08:57 IST
Scheduled
Please note that we are reverting the IND region upgrade that we did last night to it's previous state during this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
------ During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Aug 29, 2025 - 08:56 IST
This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).