Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 05, 2025 - 10:30 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 03, 2025 - 22:09 IST
Scheduled
03/Jan UPDATE: We are deferring our US PROD deployment by a day due to unforeseen circumstances; any inconvenience caused is deeply regretted. Henceforth, the deployment is now rescheduled for 05-Jan-2025 10:30AM IST.
--------------------------- December 2024 monthly release XO 10.10.0/ XOCC 3.9.0/ XO 11.9.0 is planned to be deployed at this time. There is no expected downtime as such, so this update is more for the awareness of the users/customers.
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Dec 31, 2024 - 18:34 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).