XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- JP Region

Scheduled for Apr 20, 18:00 - 21:00 IST

Update

We changed the date of deployment based on customers' feedback

Posted Apr 16, 2026 - 10:41 IST

Scheduled

The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes

This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

Posted Apr 16, 2026 - 09:12 IST

This scheduled maintenance affects: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).