AI4S (XO-11)/SearchAI -11.23.0 Critical Hotfix in US Region - 03-APR-2026

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Apr 03, 2026 - 12:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 03, 2026 - 10:30 IST

Scheduled

We are applying an urgent Hotfix on XO/SearchAI v11.23.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Apr 02, 2026 - 23:33 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application), SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop), and SearchAssist - USA (Web Crawler, Application Service, Search Service).